Privacy Policy

SilkVitality Privacy Policy

Last updated: June 23, 2025

This Privacy Policy describes how SilkVitality (the “Site,” “we,” “us,” or ‘our’) collects, uses, and discloses your personal information when you visit, use, make a purchase from, or otherwise interact with the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other person from whom we have collected information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last Updated” date.

How we collect and use your personal information

In order to provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, and to protect or defend the Services and the rights of our users or others.

What personal information we collect

The types of personal information we collect depend on how you interact with our site and use our services. When we use the term “personal information,” we mean information that identifies you or can be linked to you.

Information we collect directly from you:

  • Contact information: name, address, phone number, email
  • Order details: name, billing address, shipping address, payment confirmation, email address, phone number
  • Account details: username, password, security questions
  • Shopping details: products you view, add to your shopping cart or add to your wish list
  • Customer support: information you provide through communications with us

Information we collect through cookies:

We automatically collect certain information about your interaction with the Services, such as device information, browser information, network connection, IP address, and other interaction information. This is done using cookies and other technologies.

Information from third parties:

We also obtain information from third parties, such as payment processors and third-party service providers (e.g., Shopify).

How we use your personal information

We use your personal information for the following purposes:

  • Providing Services: Processing payments, fulfilling orders, providing customer support
  • Marketing and Advertising: Sending promotions, offers, and advertisements
  • Security and Fraud Prevention: Detecting fraudulent or illegal activity
  • Communication: Improving customer service and communicating about your account and purchases

How we disclose personal data

In certain cases, we share your personal data with third parties, such as:

  • Vendors and third parties who perform services for us: Payment processing, IT management, customer support
  • Business and marketing partners: To offer joint services and advertising
  • Business acquisitions: In the event of a merger or bankruptcy

Your rights and choices

Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: You can request access to the data we hold about you
  • Right to erasure: You can request that your personal data be deleted
  • Right to rectification: You can request that inaccurate data be corrected
  • Right to data portability: You can receive a copy of your data

Complaints

If you have any complaints about how we process your data, please contact us. If you are not satisfied with our response, you can submit your complaint to the relevant data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by email at: info@silkvitality.com