Shipping Policy
Welcome to SilkVitality!
We are delighted that you have chosen SilkVitality. To make your experience as pleasant as possible, we offer free shipping on all orders within the Netherlands and Belgium. Below you will find all the information you need about our shipping process, delivery times, and delivery service.
Free Shipping
We understand how annoying it is to have to pay unexpected shipping costs. That is why we offer free shipping on all orders within the USA, regardless of the order amount. There are no hidden costs, which means you know exactly what you are paying at checkout. This allows you to shop with peace of mind and enjoy your new purchases without worrying about delivery costs.
Delivery
We strive to deliver your order to your home as quickly as possible. The estimated delivery time for orders within the Netherlands and Belgium is as follows:
- Processing time: After you place your order, we need 1-3 business days to prepare your package and get it ready for shipping. This includes packing and checking your products.
- Shipping time: Once the package has been shipped, delivery usually takes 3-7 business days. This may vary depending on your location and the busy period of the delivery services. Please note that delays may sometimes occur due to external factors, such as bad weather conditions or delays at the carrier.
- You can see the expected delivery time during checkout. After placing your order, you will also receive a confirmation email with the expected delivery date.
Delivery location
We currently only deliver within the USA. It is important that you enter the delivery address carefully during checkout so that we can deliver your order without delay. Make sure all information is correct, including the postal code and house number. Incorrect or incomplete addresses may result in delays in delivery.
Track and Trace
Once your order has been shipped, you will receive a track and trace code by email. With this code, you can easily track your package and view the status of your delivery in real time. This way, you know exactly when to expect your order and can keep track of where your package is.
Delivery information
We work with reliable delivery partners who do their best to deliver your package quickly and safely. If something goes wrong with the delivery or you have questions about the status of your package, please feel free to contact us. Our customer service team is ready to help you and work with our delivery partner to ensure a quick solution.
Thank you for your trust in SilkVitality!
We are proud to be of service to you and hope you enjoy your shopping experience with us. If you need any help, please don't hesitate to contact us – we are always here to help!
Discounts at SilkVitality
At SilkVitality, we understand that discounts are temporary and not permanent. That's why we regularly offer discounts that always expire. Please pay close attention to when discounts expire, as we unfortunately cannot make any price adjustments after the expiration date.
Seasonal discounts
At SilkVitality, we offer periodic discounts on various product groups, from fashion to accessories. Keep an eye on our website and take advantage of temporary offers that help you save without compromising on quality. Our discounts can end quickly, so be sure to act fast!
Email and Sign-Up Discount
Sign up for our newsletter and receive a welcome discount on your next purchase at SilkVitality. Stay up to date with our latest collections, exclusive offers, and other surprises available only to our subscribers. Start your shopping experience with a little extra by signing up for our loyalty program.
Return Policy for Discounted Products
At SilkVitality, we believe that you should always be satisfied with your purchase, even if you bought discounted products. If you are not completely satisfied, you can return your discounted item within 30 days. You will receive a refund for the amount paid, not the original price. We will ensure that the return process is simple and hassle-free.
Email: info@silkvitality.com
Customer Service Contact:
Monday to Friday from 10:00 to 18:00
Saturday & Sunday from 12:00 to 17:00